Wednesday, May 7, 2014

The 2 Authors you don’t want to miss if you are a HR professional.



As HR We enable people to work, we manage their aspirations for growth, we enable decision making. If there is any time left we think and work towards the welfare of employees and organization. Irrespective of the function we are in within HR – Recruitment, compensation, business partnering, Learning and Development, the main challenge remains to be meeting the expectations of individuals and bringing in changes to keep them happy and motivated. We sell, try to convince, bulldoze. But after all these being done, every now then we get disappointed by the so called "irrational expectations" of employees like someone is not happy with the percentage of hike  though we think he/she got a decent pay raise, we complain the business is not co-operative, lacking long term vision. It is easy to get frustrated and say we are dealing with a bunch of unhappy minds and disappointed souls which we do comfortably. But that by any chance will not solve the problem we are dealing with every day

Now these 2 authors I am talking about are going to revolutionize the whole landscape of HR thinking. Few organizations have already started embracing their ideas.

The biggest influence I think would be -HR leaders realizing the need of shifting the fundamental concept in managing people from “group of people” to “The Individual”.
The second one – HR departments are going to spend less time on mulling over bell curves, budgets or trying to make the statistics about percentage of hikes look good. Beatifying turnaround time or employee turnover. For the very basic reason that these guys are advocating the staggering theory of  “Money is not the biggest motivator.

Daniel Pink

When I started reading the book Drive – the surprising truth about what motivates us, I thought I have a serious disagreement with the author because he says money/extrinsic rewards are not the prime motivators, but as I continue and complete the book I realized – his idea is around money could be a basic motivator but what comes on top of it matters a lot to achieve excellence. Which is a truth. We don’t come to office everyday thinking about the hike we are going get after 12 months, the challenge for that day, things we need to finish, a meeting where we present our ideas matters a lot to us than the performance review at the end of the year. This theory is not far from what Maslow said - to keep it simple - we look for something else once the basic needs are met. What makes Pink great is – so far nobody dared to translate this truth so effectively and presented it to the world so far.Interestingly he mentions the example of Wikipedia  - how a bunch of self-motivated volunteer built the most comprehensive knowledge base. Would it be possible with a group of 1000 employees working for salary? The answer is no. In the same way think about the scientists who have given most valuable things to human race, did they work for salary? What motivated them??


Dan Ariely:

I first encountered his masterpiece TeD talk on YouTube and immediately bought the book Predictably Irrational. What makes him so attractive and compelling to listen/read is: he deals with the day to activities we do and the kind of decisions we take in our life. He brings out the point of “we making decisions by the temptation of that moment rather thinking long-term” so well and convincingly. Paying attention to Dan Ariely can help us do away most of our day to frustrations because he helps us understand the anatomy of Decision making, motivation. One of the cute examples he gave is “if you are passing by and saw someone who struggling to fix  car Tyre which went flat” if you are asked to help, you might consider and help. What if “he offers 1 dollar for the same?” the possibly of not helping him is 99%. The point he makes predominately is money and motivation is not directly proportionate.



Books of these authors are not expensive, even if you want to test the quality and practicality of their thoughts you can watch them on YouTube, I wish Indian universities consider including their work in the curriculum for at least HR students across India.

Sunday, May 4, 2014

5 suggestions to LinkedIn : To make it much more powerful Recruitment tool



There is no scope for any doubt about Linkedin’s ability to serve as a good recruitment tool but the current problem with Linkedin seems to be that they want to drive all recruitment activities with Linkedin recruiter or Premium job seeker’s account. The reality is Linkedin may not succeed only with paid services option because of the below reasons.

      Linkedin corporate account is far more expensive than the traditional jobsite’s employer subscription (At least in India – when we compare with Naukri.com who stands as no.1)

      Linkedin is not as effective as jobsites, not popular as well. Recruiting with Linkeidn still considered being a special skill and not more than 10% of total hires come through Linkedin in any organization.
This calls for a special attention to popularize Linkedin more as a recruitment tool; this can only be done through normal user accounts. Here are my recommendations to counter the challenge.


Make the "Search" strong


Though the quality of search results improved a lot over the years but still Linked search is not so powerful for both jobseeker and recruiter. I think Linked development team should realize this fact very soon to try and make it much more productive. Have a check for yourself search for any job with location, you will get a bunch of jobs completely unrelated to your search and few are related to your keyword in way but do not match to what you are looking for. It would have been really fine if Linkedin is Search engine or simply a social networking site, but as they aspire to become stronger recruitment tool it hampers the experience of jobseekers and recruiters too. Hence Linkedin needs to limit search results specifically to keywords just like any other jobsite.

Force users to fill up their Technical expertise /Primary Skill set


As of today more than 90% of the LinkedIn profiles are not good enough to at least have a fair idea on the area of expertise of a candidate. It just provides a high level view about employment and area of work. Linked should target to get these profiles at least to the level of providing sufficient information to screen candidates without having to ask candidates to send their resume. We can understand the business pressures of being a social media site, Linkedin would definitely want to keep the registration very simple and cannot force users to furnish details as it might discourage them from creating an account. Linkedin can afford to do this at later stages for ex : if a candidate is applying for job on .net technology and he/she did not specify this as part of primary skill set then Linkedin should throw an error and ask user to apply only to jobs which matches their primary skill or update primary skill set. Of course I am suggesting them to have something called “Primary skill” which must be a mandatory filed to complete in order to apply for jobs. It makes the life of recruiters easy and much more effective search strings can be framed, eventually the quality of search results will increase. Most importantly recruiters will not be spammed,
     
Preferably in a drop down box like below


Endorsements should not be reduced to the level of “likes” on Facebook


Why dedicate so much of space to something which does not have any importance to either recruiter or candidate. Endorsements have become like a formality, a joke as if it is the “like” button on Facebook. You cannot stop users endorsing each other as a favor, but Linkedin can definitely stop endorsing a person without even knowing him at work. There is no validity for endorsements at all; I get surprised when someone I’ve not met in person so far endorses me for a skill. Let people endorse only if they worked together. If you cannot bring this change right away at least give the control to the users whether to accept or Reject an endorsements, so that whoever wants to keeps their profile genuine, they will be able to do so. It helps in having much reliable information on Linkedin.

Give few premium account privileges to normal users


Linkedin perceived to be a platform for passive Jobseekers, it sounds like someone is running a scared charity program to help jobseekers find a good job without their employer noticing it.Now this myth of passive jobseeker is vanishing gradually, everyone is an active jobseeker, we are no more living in world of people serving for years in one single organization. Consumerism is ruling the world not only in the sense of money but work, brand, work life balance etc. Almost everyone considers changing his job provided the criteria are met. So we have Desperate, Selective and very Demanding jobseekers all of them active, just that options and intention to bargain varies. So by making most useful features available to only for paid services which are most likely used by desperate jobseekers you are not engaging the other major chunk.


Linkedin is not a tool for mass hiring, this makes it extremely imperative for them to be more popular by  giving more meaningful services to users, at least to job seekers.By trying to make money for most of the services, there is always a danger of someone coming into the market offering it for free. We are witnessing an explosion of freeware recruitment management systems already.

      

Become more social


It might sound funny asking a social networking site to get more social.Linkedin is most effective for mid-sized organizations and really helpful for special skill sets than generalized .The one ability of it makes Linkedin so desirable for recruiters is it’s capability to help in building market intelligence. You could capture the details of entire team in a given organization, it is even possible to capture the details of almost all employees if it is an organization of less a than 1000 people.

Linkedin must build on this ability and partner with other social media sites to provide much more meaningful information to users. For ex: it can incorporate the ratings/comments on employers from Glassdoor when someone is trying to fetch information.

Disclaimer

The opinions expressed in blog are purely personal and has no connection to the organization I worked/working for.